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Terms & Conditions
Terms & Conditions
Updated over a week ago

1 — Introduction

These Terms apply to:

  • the Planzy website located on www.planzy.ai (“Site”), including our online store; and

  • the Planzy mobile applications available on Apple App Store (iOS, iPad OS and Watch OS) and

  • Google Play Store (Android) (“Apps”).

The Site and the Apps are owned and operated by The Planzy AI Ltd. Planzy is a trading name of The Planzy AI Ltd. Throughout these Terms, the Site and the Apps, the terms “Planzy”, “we”, “us”, “platform” and “our” refer to The Planzy AI Ltd.

By visiting the Site and/or using the Apps, you agree to be bound by and comply with the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms should be read alongside our Privacy Policy, which you can find here.

If you have any queries, please reach out to us via email at [email protected].

PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THE SITE AND/OR THE APPS. BY DOWNLOADING, INSTALLING OR ACCESSING THE APPS OR BY THE BROWSING THE SITE, YOU ACCEPT AND AGREE TO THESE TERMS WHICH ARE LEGALLY BINDING. IF YOU DO NOT AGREE WITH THESE TERMS OR OUR PRIVACY POLICY, YOU SHOULD NOT USE THE SITE AND THE APPS.

2 — General Information

Planzy provides a personalised running coaching app that includes training plans, injury management advice, and general running support. For more information on the services we offer, please visit the Site or our App.

You may download and use our App provided you are aged 18 or older. We may delete your account (and associated data) if you are under such age.

We may add to or discontinue or suspend any part of our service anytime at our sole discretion. This may be where we discontinue a particular feature, or where we suspend access to the services to protect Planzy and its users.

3 — App Updates and Functionality

We may make updates to the Apps available to you from time to time which may add features or fix bugs. We recommend that you keep the Apps updated as you may not be able to use them until you have installed the latest version.

The Apps are provided over the Internet and so their quality and availability may be affected by factors outside our control. We are not responsible for any connectivity issues that you may experience when using the App. You are responsible for obtaining a compatible device, as well as for paying any applicable data charges that may be charged to you by your network provider in connection with your use of the App.

Like with all applications, the Apps may include bugs and other errors from time to time. While we aim to fix bugs that we are aware of, we do not guarantee (and so do not take responsibility for ensuring) that the Apps or the Site will be error-free or that any such errors will be corrected.

From time to time, the App may include integrations with third party products and services (such as Garmin Connect, Strava and Apple Health). As these connections are additional to our core service and reliant on a third party: (a) we do not accept responsibility for such connections; and (b) they may stop working or be removed at our discretion (without refund).

4 — Third Party Store Rules

You agree to comply with the Apple Media Services Terms and Conditions and the Google Play Terms of Services, as applicable to your device, when making use of the Apps.

You acknowledge that:

  • the availability of the App is dependent on either the Apple App Store or Google Play Store from which you downloaded the App;

  • these Terms are between you and Planzy, and not with the Apple or Google;

  • the Apple App Store and Google Play Store are not responsible for: (a) the App, its content, maintenance, support, and warranty; or (b) addressing any related claims (such as product liability, legal compliance or intellectual property infringement); and

  • the operators of the Apple App Store and Google Play Store (and their subsidiaries) are third party beneficiaries to these Terms and will have the right to enforce these Terms against you.

5 — Not Medical or Professional Advice

The contents of the Site and Apps are provided for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment, professional nutritional advice, or professional strength coaching. You expressly agree that we are not providing medical or professional nutritional advice to you as part of the Site or the Apps, and it is not a replacement for a physician or other qualified professional.

You should always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. You should not:

  • disregard professional medical advice or delay in seeking it because of something you have read on the Site or Apps; nor

  • use the Site or the Apps to diagnose or treat a medical condition.

Your use of the Site and the Apps does not create a doctor-patient or other professional healthcare relationship between you and Planzy.

6 — Access to Planzy team

In addition to your running plan, you will have access in-App to send messages to us. Depending on the subject of your message, either our customer support team or one of our running coaches may reply to you. We have the discretion to decide whether your message is referred to a member of our coaching team. We aim to reply to you as soon as possible.

You agree not to send:

  • an unreasonable amount of messages to our coaches or sent repeated/spam messages; or

  • obscene, defamatory, threatening, intimidating, harassing, hateful, exploitative, abusive, racially or ethnically offensive messages to our coaching team.

We may suspend your access to message us in the event that we think you are in breach of this fair usage policy. We may also send you messages from time to time.

7 — Permitted use

You agree to use the Site and the Apps only as permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices in your country of residence. You may only use the Site and the Apps for your personal use and this licence is granted to you on a non-commercial, non-exclusive and non-transferable basis.

You will not (and will not attempt to):

  • modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of the Site or the Apps;

  • copy, reproduce or otherwise make available any of the contents of the Site or the Apps in any form or by any means;

  • use the Site or the Apps for any illegal or unlawful purpose;

  • access any of the services by any means other than through the interface that is provided by Planzy, nor will you access via any automated means (such as scripts or web crawlers);

  • gain access to Planzy's systems or engage in any activity that interferes with or impairs the performance or security of Planzy’s networks and systems;

  • collect any personally identifiable information via the Site or the Apps for any purpose; and

  • reproduce, duplicate, copy or sell for any purpose either: (a) any aspect of the services for any purpose; or (b) any product or service bearing the Planzy name or any of our trademark, service mark, logo or trade name.

8 — Subscriptions & cooling-off periods

We may from time to time make a free trial available to new users of the Apps. If you are offered this, then the free trial period for any subscription will last for the period of time specified when you signed up.

When subscribing, you will be required to select the subscription term you require (monthly or annually). Please double-check your subscription before finalising your transaction. Your subscription cannot be modified after you've completed your purchase until the expiration or renewal date of that subscription.

Some users may be located in countries with laws which allow for early termination or so-called “cooling-off periods”. By purchasing a subscription from us you are specifically requesting that the Apps be immediately made available to you (and you will be required to acknowledge this). Doing so will waive your ability to cancel the transaction during any such cooling-off period.

‍9 — Referral codes

Referral codes may be available from time to time which may provide additional discounts, such as extended free trials or discounts on the cost of a Planzy membership. These codes and discounts are made available at Planzy’s sole discretion and on the terms communicated alongside the code.

We may withdraw these codes at any time, without notice or reimbursement.

10 — Payments & Refunds

How your payment is processed and how you manage your subscription will depend on your payment method.

Subscriptions through the Apple App Store and Google Play Store

Payment for your subscription will be processed by either the Apple App Store or Google Play Store and in accordance with the type of subscription selected (for example, if you signed up for a monthly plan, then you will be billed monthly).

You can stop auto-renewing your subscriptions at any time via the Manage Subscriptions tab in your app store. You are responsible for ensuring that you turn off auto-renewal with sufficient time to comply with Apple or Google’s policies (as applicable) for re-billing. For example, we recommend that you turn off auto-renew at least 24 hours before your renewal date.

Once auto-renew is turned off, you will still be able to use the Apps for the remainder of your subscription period. No refunds are available.

Subscriptions through the Site

You can subscribe by purchasing (or being gifted) a gift card from our Site. When you purchase or otherwise redeem a gift card, your subscription will last for a specific period of time. Your subscription will start on the day on which you redeem the gift card and will continue for the specific period purchased. It will not automatically renew.

Refunds

We may terminate your subscription and/or cancel your account at any time. We will contact you via email if we take such action and we will explain why the cancellation and/or closure occurred.

Where we terminate:

  • due to your breach of these Terms, you will not be eligible for a refund in such a scenario; or

  • for any other reason, you will be entitled to a pro-rated refund for any pre-paid amounts.

Please email us at [email protected] if you think that your account has been closed incorrectly.

11 — Intellectual property rights

We grant you a limited licence to use the Site and the Apps for your own personal use. The Site and the Apps and all content included therein (including images, sounds, videos and text) is the intellectual property of Planzy and its licensees. Except as set out in these Terms, you acquire no rights to any such intellectual property.

12 — Disclaimer

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, PLANZY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING ANY: (A) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE AS TO THE SITE, APPS AND ITS CONTENT, INCLUDING THE INFORMATION, DATA, SOFTWARE, OR PRODUCTS CONTAINED THEREIN, OR THE RESULTS OBTAINED BY THEIR USE OR AS TO THE PERFORMANCE THEREOF; (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING; AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. THE SITE AND APPS AND ALL CONTENTS THEREIN AND COMPONENTS THEREOF ARE PROVIDED ON AN “AS IS” BASIS AND YOUR USE OF THE SITE AND APP IS AT YOUR OWN RISK.

13 — Limitation of liability

Our responsibility to you in connection with your use of the Site and the Apps (also known as “liability”) is limited as much as the law in your country of residence will allow from time to time. We are not responsible or liable for any consequential, special, indirect or incidental damages arising out of your use of the Site and the Apps, even if we know that such losses might arise. Our aggregate liability to you will not exceed the greater of GBP 100 and the amount you have paid to us in the past 12 months.

You acknowledge that your athletic activities (including, but not limited to, running, or following a Planzy training plan on the Apps) carry certain inherent and significant risks of property damage, bodily injury or death. You further agree, to the maximum extent permitted by the law in your country of residence, to:

  • voluntarily assume all known and unknown risks associated with these activities even if caused in whole or part by the action, inaction or negligence of Planzy; and

  • release Planzy, its subsidiaries, affiliates, officers, agents, representatives, employees, partners and licensors (the “Released Parties”) from any and all liability in connection with your athletic activities and/or use of the Site and the Apps, and promise not to sue the Released Parties in connection with the same.

14 — Indemnification

You agree to indemnify and hold Planzy and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand or loss (including reasonable legal fees) resulting from any third party claim in connection with:

  • your breach of these Terms; or

  • your violation of the rights of any third party, including any intellectual property right, publicity, confidentiality, property or privacy right.

15 — Termination

If you breach these Terms, we may terminate your right to make use of the Apps. We will notify you of the fact we are terminating and the reasons for it, and you will not be entitled to a refund.

16 — Changes to these terms

We reserve the right to update and revise these Terms from time to time by posting an update on this webpage. You will know if these Terms have been revised since your last visit to the website or the App by referring to the “Last Update” date at the top of this webpage. Your use of our Site and Apps constitutes your acceptance of these Terms as amended by us from time to time, and you should, therefore, review these Terms regularly.

17 — Other terms

By using the Apps you confirm that you are not:

  • located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country; and

  • listed on any U.S. Government list of prohibited or restricted parties.

You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication is in writing.

Our rights and obligations can be assigned to others. For example, this could occur if our ownership changes (as in a merger, acquisition or sale of assets) or by law.

If any of these Terms are found to be invalid, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms or conditions.

These Terms contain the entire understanding and agreement between you and Planzy concerning the Site and App and replace all previous terms and conditions.

A failure to act concerning a breach by you or others does not waive Planzy's right to act concerning subsequent or similar breaches.

18 — Dispute Resolution & Governing Laws

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before taking any further action.

These Terms are governed by and are to be construed in accordance with the laws of England and Wales. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

19 — Contact Us

For any questions, complaints, and queries or to report any violations, please contact us at [email protected].

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